Prior to scheduling your appointment all patients are screened for COVID-19 using the COVID-19 screening questions developed by the Ontario Ministry of Health. Patients who have screened or tested positive for COVID-19 must not be treated in-person except as needed for emergency or urgent care that cannot be delayed.
COVID-19 Screening Questions:
1. Did the person travel outside of Canada in the past 14 days?
2. Has the person tested positive for COVID-19 or had close contact with a confirmed case of COVID-19 without wearing appropriate PPE?
3. Does the person have any of the following symptoms? • Fever • New onset of cough • Worsening chronic cough • Shortness of breath • Difficulty breathing • Sore throat • Difficulty swallowing • Decrease of loss of sense of taste or smell • Chills • Headaches • Unexplained fatigue/malaise/muscle aches (myalgias) • Nausea/vomiting, diarrhea, abdominal pain • Pink eye (conjunctivitis) • Runny nose or nasal congestion without other known cause
4. If the person is 70 years of age or older, are they experiencing any of the following symptoms? • Delirium • Unexplained or increased number of falls • Acute functional decline • Worsening of chronic conditions
Patient Arrival Protocol
To limit the amount of people in the office at one time, please arrive to your appointment no more than 5 minutes prior to your scheduled time. If you are early, please wait in your car until the scheduled time or call the office to see if we can accommodate you right away.
Patients will be screened a second time for COVID-19. Patients showing signs or symptoms of illness, or exposure to COVID-19, will be asked to reschedule their appointments.
Patients and visitors are to wear their own mask at all times while in the office except during the provision of care. Patients who arrive without a mask will be provided one by staff prior to entering the office.
Patients (and guests) are required to perform hand hygiene with hand sanitizer upon entering the office.
Individuals accompanying a patient are asked to wait outside the practice unless absolutely required.
Waiting area chairs will be spaced to allow for 6 feet of distancing.
Except as needed when providing care, a physical distance of at least 2 meters will be enforced between all people in the office.
Magazines and children’s toys have been removed from the waiting area.
Common areas will be cleaned and sanitized throughout the day.
During Dental Care
All staff will be screened daily for COVID-19 symptoms and possible contact with COVID-19 positive persons.
Procedure appropriate personal protective equipment (PPE) will be provided for all clinical and administrative staff including, N95 (or equivalent) masks, face shields, gowns, gloves, and other protective equipment as required.
Operatories are cleaned and disinfected between each patient appointment.
“Fallow time” is allotted following completion of clinical care before cleaning and disinfection procedures. Patient Departure Protocol
Patients are asked to disinfect with hand sanitizer before leaving the dental practice. Patients are asked to inform office staff if they experience any symptoms of COVID-19 within 14 days of their appointment.